Shift Leader: Lead Team & Elevate Retail Service

One Stop Stores Ltd; Telford; On-site; GBP 21,000 - 27,000; Full time

Job summary

One Stop Stores Ltd in the United Kingdom is seeking a Shift Leader to guide a fast-paced retail team. You will run duty shifts, coordinate staff, and ensure a clean, fully stocked store that exceeds customer expectations.

You will focus on coaching, improving service, and delivering practical actions to boost store performance, while keeping customers safe and ensuring a positive shopping experience. You will monitor store performance and balance priorities between service and replenishment,

Responsibilities

• Coordinate the team to deliver the easiest shopping trip in the community
• Opening/closing the store and completing duty cover, making sure all decisions are right for customers, colleagues, and everyone’s safety.
• Being the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries.
• Supporting the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere.
• Making sure the store is always clean, tidy, and well presented.
• Prioritise the replenishment of products that matter to our customers.

Skills

Communication

Customer focus

Problem solving

Teamwork

Attention to detail

Adaptability

Technical skills

Time management

Job description

One Stop Stores Ltd in the United Kingdom is seeking a Shift Leader to guide a fast-paced retail team. You will run duty shifts, coordinate staff, and ensure a clean, fully stocked store that exceeds customer expectations.

You will focus on coaching, improving service, and delivering practical actions to boost store performance, while keeping customers safe and ensuring a positive shopping experience. You will monitor store performance and balance priorities between service and replenishment,