Shift Leader - Drive Service & Team Success

TESCO UK; Tadworth; On-site; GBP 18,000 - 26,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to guide a busy retail team in-store, ensuring a great customer experience across all store areas. You will lead day-to-day operations, coach staff, and act as the manager in the manager’s absence, building inclusive relationships and keeping the team informed through clear communication.

The role emphasises flexible, customer-focused leadership in a fast-paced retail environment with a commitment to service excellence and adaptability.

Qualifications

• Experience in leading a team in a fast-paced retail environment.
• Strong customer service mindset and a passion for helping customers.
• Excellent communication and relationship-building skills to keep the team informed.
• Must be 18+ to apply.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.
• Building positive, inclusive relationships that help colleagues perform at their best.
• Confidently leading the store in the Manager's absence.
• Making balanced, flexible decisions and adapting well to change.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

Job description

Tesco UK is seeking a Shift Lead to guide a busy retail team in-store, ensuring a great customer experience across all store areas. You will lead day-to-day operations, coach staff, and act as the manager in the manager’s absence, building inclusive relationships and keeping the team informed through clear communication.

The role emphasises flexible, customer-focused leadership in a fast-paced retail environment with a commitment to service excellence and adaptability.