Shift Leader: Inspire Service & Team Excellence

TESCO UK; Eastleigh; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is looking for a Shift Lead to help manage in-store operations and ensure a high standard of customer service across busy shifts. You will lead the team, coordinate across store areas, and act as a senior point of contact when the Manager is away.

Ideal candidates will have experience leading a team in fast-paced retail, a passion for delivering great service, and strong communication skills. Tesco emphasizes flexibility, inclusion and ongoing development opportunities.

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong focus on delivering great service and meeting customer needs.

Responsibilities

• Leading the team to deliver a great experience for customers in-store.
• Working across all areas of the store and with colleagues as the go-to person for daily queries.
• Coaching colleagues, giving feedback and role modelling great service.
• Staying curious and seeking opportunities to serve customers and communities.

Skills

Team leadership

Customer service

Communication

Problem solving

Job description

Tesco is looking for a Shift Lead to help manage in-store operations and ensure a high standard of customer service across busy shifts. You will lead the team, coordinate across store areas, and act as a senior point of contact when the Manager is away.

Ideal candidates will have experience leading a team in fast-paced retail, a passion for delivering great service, and strong communication skills. Tesco emphasizes flexibility, inclusion and ongoing development opportunities.