Shift Leader: Drive Great Customer Experience & Team

One Stop Stores Ltd; Southampton; Sur place; GBP 23 000 - 27 000; Plein temps

Résumé du poste

One Stop Stores Ltd is seeking a Shift Leader to join our team at One Stop, a Tesco subsidiary. You will run duty shifts, coordinate a team to keep the store clean, well-presented and focused on delivering an outstanding shopping experience for customers.

You will coach colleagues on service delivery, monitor store performance, and act as a keyholder to ensure safety and security. The role emphasizes flexible working and involvement in community initiatives as part of One Stop’s values.

Qualifications

• Excellent communication and customer-service orientation.
• Ability to coach colleagues and supervise a team.
• Strong problem-solving and decision-making under pressure.
• Demonstrated teamwork and ability to balance priorities.
• Attention to detail in store presentation and processes.

Responsabilités

• Coordinate the team to deliver an easy shopping trip.
• Open/close the store and manage duty cover with safety in mind.
• Be the go-to person for colleagues in the absence of the Store Manager.
• Support events and create an inclusive store atmosphere.
• Ensure store is clean, tidy and well presented.
• Prioritise replenishment for customer needs and accurate shelf labeling.
• Resolve customer queries and manage queues efficiently.
• Escalate issues to the Store Manager when needed.

Connaissances

Communication skills

Customer focus

Problem solving

Teamwork

Attention to detail

Adaptability

Technical skills

Time management

Description du poste

One Stop Stores Ltd is seeking a Shift Leader to join our team at One Stop, a Tesco subsidiary. You will run duty shifts, coordinate a team to keep the store clean, well-presented and focused on delivering an outstanding shopping experience for customers.

You will coach colleagues on service delivery, monitor store performance, and act as a keyholder to ensure safety and security. The role emphasizes flexible working and involvement in community initiatives as part of One Stop’s values.