Pub Team Leader: Lead Smooth Shifts & Memorable Service

greene king; Stanley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Apprenticeship training

Discount program

Employee assistance program

Family-friendly policies

Menopause Friendly Employer

Greene King Inns discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King’s Hungry Horse pub is looking for a Team Leader to guide the shift by example, ensuring the team has everything they need and the shift runs like clockwork. You’ll maintain high standards, deliver a heartfelt customer experience, deputise for management when needed, and help organise the team during busy periods.

This role offers apprenticeship-style development, staff discounts, and a supportive working environment across Greene King brands.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Communication

People coordination

English proficiency

Job description

Greene King’s Hungry Horse pub is looking for a Team Leader to guide the shift by example, ensuring the team has everything they need and the shift runs like clockwork. You’ll maintain high standards, deliver a heartfelt customer experience, deputise for management when needed, and help organise the team during busy periods.

This role offers apprenticeship-style development, staff discounts, and a supportive working environment across Greene King brands.