Shift Leader - Deliver Excellent Guest Experience

SmartRecruiters, Inc.; Stirling; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Pension contribution

Training & development

Staff discounts across brands

Employee assistance program

Job summary

Greene King is hiring a Team Leader to oversee shifts at one of its Stirling pubs. You will lead the team, ensure service standards, and keep customers happy while managing busy periods with confidence.

You will deputise for management when needed and ensure a safe, clean, and compliant bar environment, delivering memorable experiences for guests and supporting the ongoing success of the brand.

Qualifications

• Experience in leading a team during busy shift periods.
• Ability to deliver high-quality customer service consistently.
• Strong organisational and coordination skills under pressure.

Responsibilities

• Lead the team to ensure shifts run smoothly and customer satisfaction remains high.
• Deputise for management and resolve issues during their absence.
• Maintain safety, legality, and cleanliness of the bar at all times.
• Ensure service standards and processes are followed during busy periods.

Skills

Leadership

Customer service

Team coordination

Communication

Job description

Greene King is hiring a Team Leader to oversee shifts at one of its Stirling pubs. You will lead the team, ensure service standards, and keep customers happy while managing busy periods with confidence.

You will deputise for management when needed and ensure a safe, clean, and compliant bar environment, delivering memorable experiences for guests and supporting the ongoing success of the brand.