Shift Leader - Customer-First Retail & Food Prep

Greggs; United Kingdom; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing (10%)

Health and Wellbeing App

Holiday entitlement growth

Share plans

Pension scheme match 7%

Employee assistance app

Long service awards

Savings discounts

Job summary

Greggs in Retail South East is seeking a Shift Manager to lead the shop when the manager isn’t around and to motivate the team to deliver excellent customer service. You’ll help ensure smooth operations across in-shop, delivery, Click+Collect, and drive-thru channels, guiding staff to maintain high standards.

Shifts are varied and include preparing products, managing ovens, stocking displays, and keeping the store clean and welcoming.

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Strong leadership and team motivation skills.
• Ability to deliver excellent customer service across multiple channels.

Responsibilities

• Lead the shop when the Manager is absent and drive performance.
• Inspire the team to deliver results and uphold shop standards.
• Serve customers quickly and warmly, supporting a great in-store experience.
• Prepare products, including sandwiches, and manage ovens.
• Keep displays stocked and shop areas clean and presentable.

Skills

Leadership

Customer Service

Team supervision

Job description

Greggs in Retail South East is seeking a Shift Manager to lead the shop when the manager isn’t around and to motivate the team to deliver excellent customer service. You’ll help ensure smooth operations across in-shop, delivery, Click+Collect, and drive-thru channels, guiding staff to maintain high standards.

Shifts are varied and include preparing products, managing ovens, stocking displays, and keeping the store clean and welcoming.