Shift Leader - Customer-First, Fast-Paced Food Service

Greggs plc; Hull and East Yorkshire; Remote; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement grows

Pension scheme

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs plc is seeking a Shift Manager to lead the shop when the Store Manager is away. You’ll motivate the team, ensure exceptional customer service, and keep the shop running smoothly across in-store, delivery, and Click & Collect channels.

You’ll be responsible for product preparation, ovens, stock displays, and maintaining a clean, welcoming shop. Experience in a supervisory role and a passion for service is essential.

Qualifications

• Experience in leading a team to deliver excellent customer service.
• Experience supervising a shift in a fast-paced retail environment.
• Reliable and capable of managing shop operations when the manager isn’t present.

Responsibilities

• Inspire the team to deliver amazing results and maintain the shop’s excellent standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products, including making sandwiches and managing ovens.
• Keep displays stocked with a wide range of options for customers.
• Maintain a clean, tidy and presentable shop environment.

Skills

Leadership

Customer service

Team supervision

Reliability

Availability

Job description

Greggs plc is seeking a Shift Manager to lead the shop when the Store Manager is away. You’ll motivate the team, ensure exceptional customer service, and keep the shop running smoothly across in-store, delivery, and Click & Collect channels.

You’ll be responsible for product preparation, ovens, stock displays, and maintaining a clean, welcoming shop. Experience in a supervisory role and a passion for service is essential.