Shift Leader — Customer-First Retail Bakery Team

Greggs; Bicester; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing 10%

Health and wellbeing app

Holiday entitlement grows

Colleague share plans

Pension scheme 7%

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs in Bicester is seeking a Shift Manager to lead the shop when the Manager isn’t around and to drive exceptional customer service across in-store, delivery, Click+Collect and drive-thru channels.

You’ll inspire and motivate the team, ensure stock and cleanliness standards, and manage shift responsibilities such as food preparation and oven management to deliver a brilliant customer experience.

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities, with a passion for delivering exceptional customer service.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

Skills

Leadership

Customer service

Team supervision

Cash handling

Job description

Greggs in Bicester is seeking a Shift Manager to lead the shop when the Manager isn’t around and to drive exceptional customer service across in-store, delivery, Click+Collect and drive-thru channels.

You’ll inspire and motivate the team, ensure stock and cleanliness standards, and manage shift responsibilities such as food preparation and oven management to deliver a brilliant customer experience.