Shift Leader: Customer-First, Fast-Paced Service

Greggs plc; Werrington; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Colleague discount up to 50%

Free hot drinks for on shift

Paid breaks

Profit sharing 10% of profits

Job summary

Greggs plc in the United Kingdom is looking for a Shift Manager to lead the shop during the Manager’s absence. You’ll inspire the team, serve customers quickly and ensure shelves are stocked, ovens managed, and displays kept tidy.

You’ll drive a brilliant customer experience across in-store, delivery, Click + Collect and drive-thru channels, supporting flexible shifts and a welcoming, inclusive culture at Greggs.

Qualifications

• Reliable and able to lead a team to deliver great customer service.
• Experience in retail or food service is a plus.
• Ability to work under pressure and manage busy shifts.

Responsibilities

• Inspire the team to deliver great results and uphold shop standards.
• Lead by example and serve customers in a fast, friendly manner.
• Prepare products and manage ovens during shifts.
• Keep displays fully stocked with a wide range of items.
• Maintain a clean, tidy and presentable shop.

Skills

Leadership

Customer service

Team motivation

Organisation

Problem solving

Job description

Greggs plc in the United Kingdom is looking for a Shift Manager to lead the shop during the Manager’s absence. You’ll inspire the team, serve customers quickly and ensure shelves are stocked, ovens managed, and displays kept tidy.

You’ll drive a brilliant customer experience across in-store, delivery, Click + Collect and drive-thru channels, supporting flexible shifts and a welcoming, inclusive culture at Greggs.