Shift Leader — Inspire Teams & Deliver Great Retail Service

Tesco UK; Glynneath; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is looking for a Shift Lead to help run the store floor and deliver outstanding customer service. You’ll lead daily operations, coordinate teams across departments, and ensure a smooth, welcoming shopping experience for customers.

The role offers flexibility with guaranteed hours and opportunities to grow within a large retailer, prioritising inclusive, supportive leadership and a positive store culture.

Qualifications

• Experience leading or managing in a fast-paced retail environment.
• Strong role modelling of service excellence and customer focus.
• Clear communication and ability to keep the team informed.

Responsibilities

• Lead the team to deliver a great in-store experience for customers.
• Work across store areas and support colleagues with day-to-day queries.
• Build inclusive, positive relationships to help colleagues perform at their best.

Skills

Leadership

Team coordination

Communication

Customer service

Job description

Tesco UK is looking for a Shift Lead to help run the store floor and deliver outstanding customer service. You’ll lead daily operations, coordinate teams across departments, and ensure a smooth, welcoming shopping experience for customers.

The role offers flexibility with guaranteed hours and opportunities to grow within a large retailer, prioritising inclusive, supportive leadership and a positive store culture.