Shift Leader – Customer Experience & Team Coach

Greggs; Topcliffe; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Colleague discount

Free hot drinks

Paid breaks

Profit sharing

Health and Wellbeing App

Holiday entitlement growth

Share plans

Pension scheme with 7% match

Employee assistance app

Job summary

Greggs in Topcliffe is seeking a Shift Manager to lead a busy store, ensuring customers receive a brilliant experience across in-store, delivery, and online orders.

You will supervise the team, prepare sandwiches, keep displays stocked, and uphold cleanliness. We offer colleague discounts, free drinks on shift, paid breaks, and a supportive environment.

This role rewards leadership and reliability with holiday entitlement growth, pension options, and profit sharing.

Qualifications

• You’ll be reliable and demonstrate natural leadership abilities.
• You will be supportive of an inclusive culture - recognising and valuing that difference is good.
• If you’ve got previous team supervisory experience in a similar, customer-focused environment, we want to hear from you.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop
• Lead by example and serve our customers in a fast and friendly manner
• Prepare our much-loved products, including making sandwiches and managing the ovens
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers
• Keep the shop looking clean, tidy and presentable

Job description

Greggs in Topcliffe is seeking a Shift Manager to lead a busy store, ensuring customers receive a brilliant experience across in-store, delivery, and online orders.

You will supervise the team, prepare sandwiches, keep displays stocked, and uphold cleanliness. We offer colleague discounts, free drinks on shift, paid breaks, and a supportive environment.

This role rewards leadership and reliability with holiday entitlement growth, pension options, and profit sharing.