Shift Manager - Lead a fast, customer‑focused team

Greggs PLC; Tunbridge Wells; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount (up to 50%)

Free hot drinks on shift

Paid breaks

Profit share (10% of profits)

Health and Wellbeing App

Holiday entitlement grows with career

Pension scheme (7% match)

Employee assistance app

Long service awards

Savings and discounts

Job summary

Greggs PLC is hiring a Shift Manager to lead a team and ensure top customer service across in-store, delivery, and online orders. You will oversee shift operations, motivate staff, and ensure products are prepared and presented to the highest standard.

The role offers weekly pay, staff discounts, free hot drinks, paid breaks, and a range of benefits to support colleagues’ wellbeing and financial security. Experience in supervising a customer-facing team is preferred.

Qualifications

• Reliable with natural leadership and a passion for service.
• Experience supervising a team in a customer-focused environment.
• Availability to meet the role's scheduling requirements.

Responsibilities

• Inspire and lead the team to deliver excellent shop standards.
• Serve customers quickly in a friendly, helpful manner.
• Prepare products, including sandwiches and ovens tasks.
• Keep displays stocked and shop looking clean and presentable.
• Model and enforce high standards of cleanliness and safety.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs PLC is hiring a Shift Manager to lead a team and ensure top customer service across in-store, delivery, and online orders. You will oversee shift operations, motivate staff, and ensure products are prepared and presented to the highest standard.

The role offers weekly pay, staff discounts, free hot drinks, paid breaks, and a range of benefits to support colleagues’ wellbeing and financial security. Experience in supervising a customer-facing team is preferred.