Shift Leader: Inspire the Team, Delight Customers

Greggs plc; Livingston; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Weekly pay

Colleague discounts up to 50%

Free hot drinks on shift

Paid breaks

Profit sharing 10%

Health and Wellbeing App with RemoteGP

Holiday entitlement that grows with us

Colleague share plans

Pension scheme with 7% company match

Employee assistance app

Long service awards

Savings and discounts for shopping

Job summary

Greggs plc is seeking a Shift Manager to look after the shop when the Manager is away and to lead a team focused on delivering excellent customer service. You will inspire the team, manage day-to-day operations, and ensure guest satisfaction across in-store, delivery, Click + Collect and drive-thru channels.

You will supervise and motivate staff, keep displays stocked, prepare products such as sandwiches, maintain cleanliness, and contribute to a supportive, inclusive culture.

Qualifications

• Reliable with natural leadership and a passion for delivering exceptional customer service.
• Previous team supervisory experience in a customer-focused environment.

Responsibilities

• Inspire the team to deliver amazing results and maintain the excellent standards of the shop.
• Lead by example and serve our customers in a fast and friendly manner.
• Prepare our much-loved products, including making sandwiches and managing the ovens.
• Ensure our displays are fully stocked at all times, with plenty of choice available for our customers.
• Keep the shop looking clean, tidy and presentable.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc is seeking a Shift Manager to look after the shop when the Manager is away and to lead a team focused on delivering excellent customer service. You will inspire the team, manage day-to-day operations, and ensure guest satisfaction across in-store, delivery, Click + Collect and drive-thru channels.

You will supervise and motivate staff, keep displays stocked, prepare products such as sandwiches, maintain cleanliness, and contribute to a supportive, inclusive culture.