Shift Leader: Customer Experience & Team Coach

Tesco UK; Sunderland; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco UK is seeking a Shift Lead to supervise store teams and deliver excellent customer service in a fast-paced retail environment. You will lead daily operations, coordinate available staff across departments, and ensure a smooth, welcoming shopping experience.

The role emphasizes leadership, clear communication, coaching colleagues, and making flexible decisions. Applicants should be 18+, with prior team-lead or supervisory experience and a passion for serving customers and upholding Tesco's

Qualifications

• Experience leading a team in a fast-paced retail environment.
• Strong communication and interpersonal skills with customers and staff.
• Leading by example, coaching colleagues, and modelling great service.
• Ability to adapt to change and make balanced decisions.
• A passion for delivering a great store experience and Tesco values.

Responsibilities

• Leading the store team to deliver an excellent in-store experience for customers.
• Working across all store areas and collaborating with colleagues to resolve issues.
• Building positive, inclusive relationships to help colleagues perform at their best.
• Confidently directing the store in the Manager’s absence.
• Coaching teammates, giving feedback and modelling outstanding customer service.
• Staying curious and seeking ways to serve customers, communities, and the planet better.

Job description

Tesco UK is seeking a Shift Lead to supervise store teams and deliver excellent customer service in a fast-paced retail environment. You will lead daily operations, coordinate available staff across departments, and ensure a smooth, welcoming shopping experience.

The role emphasizes leadership, clear communication, coaching colleagues, and making flexible decisions. Applicants should be 18+, with prior team-lead or supervisory experience and a passion for serving customers and upholding Tesco's