Shift Leader: Customer Experience & Store Ops

Starbucks Peterbrough -Ortongate DT; Peterborough; On-site; GBP 14,000 - 19,000; Full time

Job summary

Starbucks Peterborough is seeking a Shift Supervisor to support store operations, lead a team of baristas, and maintain exceptional customer service. You will work closely with the Store Manager to ensure smooth daily operations, accurate cash handling, and adherence to Starbucks standards.

The role emphasizes coaching, teamwork, and maintaining a welcoming cafe environment while managing shifts, preparing beverages and food, and ensuring safety and cleanliness throughout the store.

Qualifications

• Strong leadership and people-management abilities.
• Excellent communication and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Basic math and cash-handling skills.
• Flexible availability including mornings, evenings, weekends, and holidays.

Responsibilities

• Open and/or close the store following Starbucks' standards.
• Lead shifts and support partners to complete tasks efficiently and correctly.
• Manage cash handling processes, including till counts and deposits.
• Ensure beverage and food quality by following Starbucks recipes and standards.
• Maintain inventory levels and assist with stock ordering.
• Provide real-time coaching and feedback to baristas.
• Lead shift briefings communicating daily goals and updates.
• Uphold safety, sanitation, and store policies.

Skills

Leadership

Communication

Multitasking

Cash handling

Flexibility

Job description

Starbucks Peterborough is seeking a Shift Supervisor to support store operations, lead a team of baristas, and maintain exceptional customer service. You will work closely with the Store Manager to ensure smooth daily operations, accurate cash handling, and adherence to Starbucks standards.

The role emphasizes coaching, teamwork, and maintaining a welcoming cafe environment while managing shifts, preparing beverages and food, and ensuring safety and cleanliness throughout the store.