Assistant Manager: Lead Shifts, Drive Customer Experience

Starbucks EMEA; Brampton; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

28 days holiday

Free drinks on shift

Bean stock options

Starbucks Global Academy

30% partner discounts

Perks at Work discounts

Life assurance

Employee assistance programme

Job summary

Starbucks is seeking an Assistant Manager to lead store operations and deliver outstanding customer experiences. You’ll work with the Store Leadership Team to drive commercial results, manage shifts, coach partners and uphold brand standards.

You’ll bring prior experience in team leadership within retail or hospitality, a growth mindset, and the ability to translate metrics into action while balancing people and operational priorities. This role offers progression within a dynamic environment.

Qualifications

• Experience leading a team in a dynamic retail or hospitality environment.
• Ability to translate metrics into actionable improvements.
• Growth mindset with appetite for leadership development.

Responsibilities

• Lead shifts focused on delivering commercial results and customer excellence.
• Manage labour, routines and KPIs to optimise performance.
• Coach partners and maintain brand and operational standards.
• Act as duty manager when required and support store initiatives.

Skills

Team leadership

Customer service

Operations management

Commercial acumen

Mentoring/coaching

Data-driven decision making

Job description

Starbucks is seeking an Assistant Manager to lead store operations and deliver outstanding customer experiences. You’ll work with the Store Leadership Team to drive commercial results, manage shifts, coach partners and uphold brand standards.

You’ll bring prior experience in team leadership within retail or hospitality, a growth mindset, and the ability to translate metrics into action while balancing people and operational priorities. This role offers progression within a dynamic environment.