Shift Leader: Customer-Driven Store Lead

Tesco UK; Harlow; On-site; GBP 23,000 - 27,000; Full time

Job summary

One Stop Stores Ltd in the United Kingdom is seeking a Shift Leader to coordinate the store team and deliver the best possible shopping experience. You will manage opening/closing duties, be the point of contact for daily queries, and support the Store Manager on events and community initiatives.

You will keep the store welcoming and well-presented, prioritise stock replenishment, manage queues, and ensure safety and compliance. Customer-first service remains central to every decision.

Responsibilities

• Coordinate the team to deliver the easiest shopping trip for customers.
• Open/close the store and manage duty cover ensuring safety and customer needs.
• Be the go-to person for colleagues in the absence of the Store Manager for daily queries.
• Support the Store Manager with seasonal, community and charity events, creating an inclusive atmosphere.
• Keep the store clean, tidy and well presented.
• Prioritise replenishment of products important to customers.
• Ensure POS and shelf edge labels reflect what good looks like.
• Take action on overcharges and prevent recurrence.
• Manage queues to deliver a great shopping trip.
• Coordinate colleagues to meet daily priorities and breaks.
• Know the store well and drive practical actions for improvements.
• Follow health and safety routines and ensure colleagues do the same.
• Deliver clear communication to the team.
• Look for ways to simplify operations and share ideas with the Store Manager.
• Always put the customer first and tailor service to meet their needs.
• Resolve customer queries promptly, leaving customers satisfied.
• Adjust service to meet individual customer needs.
• Recognise and celebrate colleagues delivering great service.
• Remove obstacles hindering great service and escalate when needed.
• Ensure adequate staffing and arrange cover for short-term absences.
• Act as a recognised Keyholder and attend alarm call outs as needed for safety and security.
• Monitor and action internal communications so messages are shared timely.
• Coordinate colleagues to meet customer and store operational needs and feed back issues to the Store Manager.
• Balance time between service and replenishment areas.
• Support Store Manager in managing absence and conducting return-to-work interviews; report absence triggers.
• Build strong relationships with Area Manager and People Partner to escalate issues and receive coaching.

Job description

One Stop Stores Ltd in the United Kingdom is seeking a Shift Leader to coordinate the store team and deliver the best possible shopping experience. You will manage opening/closing duties, be the point of contact for daily queries, and support the Store Manager on events and community initiatives.

You will keep the store welcoming and well-presented, prioritise stock replenishment, manage queues, and ensure safety and compliance. Customer-first service remains central to every decision.