Retail Shift Leader: Customer-First Ops Pro

One Stop; Framingham Earl; On-site; GBP 23,000 - 28,000; Full time

Job summary

One Stop is seeking a Shift Leader to join our fast-paced retail team in the United Kingdom. You will run daily shifts, coach colleagues, and ensure the store operates safely and efficiently to deliver an exceptional shopping experience.

You will oversee opening/closing duties, handle customer queries, and help drive improvements by acting on data and frontline feedback. A proactive approach and strong teamwork are essential in this role.

Qualifications

• Excellent communication and customer service skills.
• Strong problem-solving and decision-making abilities.
• Ability to work as part of a team in a fast-paced retail environment.

Responsibilities

• Lead daily shift operations and coordinate a team to meet store priorities.
• Open/close the store, manage duty cover, and ensure customer and colleague safety.
• Provide on-the-job coaching and feedback to improve service and store performance.
• Act as a keyholder and respond to store alarms and security procedures.
• Deliver a clean, well-presented store and ensure accurate replenishment of products.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

One Stop is seeking a Shift Leader to join our fast-paced retail team in the United Kingdom. You will run daily shifts, coach colleagues, and ensure the store operates safely and efficiently to deliver an exceptional shopping experience.

You will oversee opening/closing duties, handle customer queries, and help drive improvements by acting on data and frontline feedback. A proactive approach and strong teamwork are essential in this role.