Shift Leader: Customer‑Centric Team Coach

Greggs plc; Rayleigh; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Staff discount

Free hot drinks

Paid breaks

Profit sharing 10%

Health app

Holiday entitlement

Share plans

Pension matching

Employee assistance

Long service awards

Discounts on shopping

Job summary

Greggs plc in the United Kingdom is seeking a Shift Manager to lead the shop in the absence of the Store Manager. You will motivate the team, deliver exceptional customer service, and ensure smooth day-to-day operations across in-store and online order channels.

You’ll be responsible for sandwich preparation, ovens management, stock displays, cleanliness, and a welcoming shop environment. Previous supervisory experience in a fast-paced retail setting is valued, as is a commitment to inclusivity

Qualifications

• Supervisory experience in a customer-focused environment.
• Natural leadership abilities and reliability.
• Strong communication and team motivation skills.

Responsibilities

• Lead and motivate the shop team during shifts.
• Serve customers in a fast, friendly manner.
• Prepare products, including sandwiches, and manage ovens.
• Ensure displays are well stocked and the shop is clean and presentable.

Skills

Leadership

Customer service

Team supervision

Communication

Job description

Greggs plc in the United Kingdom is seeking a Shift Manager to lead the shop in the absence of the Store Manager. You will motivate the team, deliver exceptional customer service, and ensure smooth day-to-day operations across in-store and online order channels.

You’ll be responsible for sandwich preparation, ovens management, stock displays, cleanliness, and a welcoming shop environment. Previous supervisory experience in a fast-paced retail setting is valued, as is a commitment to inclusivity