Shift Leader: Customer-First Store & Team Coach

Greggs plc; Congleton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Colleague discount (up to 50%)

Free hot drinks

Paid breaks

Profit sharing 10%

Health & Wellbeing App

Pension scheme (match up to 7%)

Long service awards

Discounts on shopping

Job summary

Greggs plc in the United Kingdom is looking for a proactive Shift Manager to lead the shop in the Manager’s absence, motivate the team and ensure excellent customer service across in-store, delivery, Click + Collect and drive-thru channels.

You will prepare products, manage ovens, keep displays stocked and shop clean, and contribute to a friendly, inclusive culture. The role offers weekly pay, colleague discounts, free hot drinks on shift, paid breaks and pension benefits.

Qualifications

• Previous supervisory experience in a customer-focused environment.
• Strong leadership and communication skills with the ability to motivate a team.
• Reliable, flexible and committed to delivering excellent customer service.

Responsibilities

• Inspire the team to deliver amazing results and maintain the shop standards.
• Lead by example and serve customers quickly and warmly.
• Prepare products, including sandwiches and managing ovens.
• Ensure displays are fully stocked with a wide range of choices.
• Keep the shop clean, tidy and presentable at all times.

Skills

Leadership

Customer service

Team supervision

Reliability

Tools

POS systems

Job description

Greggs plc in the United Kingdom is looking for a proactive Shift Manager to lead the shop in the Manager’s absence, motivate the team and ensure excellent customer service across in-store, delivery, Click + Collect and drive-thru channels.

You will prepare products, manage ovens, keep displays stocked and shop clean, and contribute to a friendly, inclusive culture. The role offers weekly pay, colleague discounts, free hot drinks on shift, paid breaks and pension benefits.