Shift Leader: Deliver Memorable Pub Service

Urban - BRA_209; Greater London; On-site; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Training and development opportunities

33% discount on all brands for you and

Family discount 15% on all brands

Free employee assistance program

50% discount at Greene King Inns and ̀

Refer a friend – up to £1,500

Wagestream – access wages before pay

Retail discounts – up to 30%

Job summary

Greene King pubs are looking for a Team Leader who will lead by example to ensure shifts run smoothly and consistently deliver excellent customer experiences. You will support the management team, coordinate the crew during busy periods, and keep the bar compliant, clean, and safe at all times.

You will bring a proactive, can-do attitude, strong teamwork, and the ability to adapt quickly to changing demands on a busy shift.

Qualifications

• Provide customers with a heartfelt and memorable experience each visit.
• Deputise for the management team and resolve issues in their absence.
• Organise and coordinate the team during a busy shift to run like clockwork.
• Keep the bar safe, legal, and clean; address issues quickly and safely.

Responsibilities

• Lead by example to ensure shifts run smoothly.
• Maintain high standards and keep customers happy.
• Deputise for management and resolve issues during their absence.
• Keep the bar safe, legal and clean, addressing issues promptly.

Skills

Attention to detail

Customer service

Leadership

Adaptability

Team player

Job description

Greene King pubs are looking for a Team Leader who will lead by example to ensure shifts run smoothly and consistently deliver excellent customer experiences. You will support the management team, coordinate the crew during busy periods, and keep the bar compliant, clean, and safe at all times.

You will bring a proactive, can-do attitude, strong teamwork, and the ability to adapt quickly to changing demands on a busy shift.