Shift Leader: Craft Coffee & Exceptional Service

Caffe Nero; Newcastle upon Tyne; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Unlimited drinks

Food discounts

Friend referral bonus

Store incentive

Job summary

Caffè Nero in the United Kingdom is seeking a Shift Leader to drive store operations and mentor the team to deliver excellent service. You will lead by example, ensuring each customer receives a personalised experience and that service standards are met.

A strong attitude, energy and love for interacting with customers are essential. Starter rate in Newcastle upon Tyne is £12.76 per hour, rising to £12.91 with service. No coffee experience is required; training is provided.

Qualifications

• Experience as a Supervisor or Team Leader is preferred, but not required.
• Strong service orientation with customer focus.
• Ability to lead by example and train others.

Responsibilities

• Lead the shift and manage store operations.
• Provide great service to customers and deliveries.
• Maintain cleanliness and safety in customer areas and back-of-house.
• Create a personalised customer experience through 1-2-1 service.

Skills

Team leadership

Customer service

Shift supervision

Communication

Tools

POS system

Job description

Caffè Nero in the United Kingdom is seeking a Shift Leader to drive store operations and mentor the team to deliver excellent service. You will lead by example, ensuring each customer receives a personalised experience and that service standards are met.

A strong attitude, energy and love for interacting with customers are essential. Starter rate in Newcastle upon Tyne is £12.76 per hour, rising to £12.91 with service. No coffee experience is required; training is provided.