Shift Leader: Cafe Team Coach & Service Pro

Caffè Nero; Nottingham; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Free drinks

Food & drink discount

Refer a friend up to £750

Benefits platform discounts

Nero 90 incentive

Job summary

Caffè Nero is seeking Shift Leaders to oversee store operations, lead the team by example, and deliver the signature Nero experience. You will ensure service excellence and a welcoming atmosphere across shifts.

No coffee experience is required as full training is provided; starter rate in Nottingham is £12.76 per hour, increasing to £12.91 with service. Benefits include unlimited free drinks, staff discounts, and bonus referral rewards.

Qualifications

• Experience as Supervisor or Team Leader preferred.
• No coffee experience required due to training.

Responsibilities

• Lead store shift and mentor the team.
• Provide excellent customer service and personalised experiences.
• Maintain a safe, clean and well-organised store environment.

Skills

Team leadership

Customer service

Training

Shift management

Job description

Caffè Nero is seeking Shift Leaders to oversee store operations, lead the team by example, and deliver the signature Nero experience. You will ensure service excellence and a welcoming atmosphere across shifts.

No coffee experience is required as full training is provided; starter rate in Nottingham is £12.76 per hour, increasing to £12.91 with service. Benefits include unlimited free drinks, staff discounts, and bonus referral rewards.