Shift Leader — Coffee, Service & Team Coach

Blank Street, Inc.; Greater London; Hybrid; GBP 22,000 - 26,000; Full time

Job summary

Blank Street is seeking a Shift Leader in London to craft high-quality coffee and deliver exceptional customer experiences. You will work alongside a team to ensure flawless execution, set a positive tone, and help drive daily sales and local impact.

You will support the GM and Training Team to onboard new staff, supervise operations, and maintain brand standards. This is a first-location opportunity to shape culture, service, and community connections in the neighbourhood.

Qualifications

• Experience in the customer service or hospitality industry.
• Full-Time: 35 hours per week, 5 days of availability, and must be available for 2 peak days (Fri, Sat, Sun).
• Availability between 6:30 am and 9:00 pm.
• Weekend and holiday availability preferred.
• You must be authorised to work in the UK.

Responsibilities

• Craft beautiful coffee products and serve customers with energy, warmth, and empathy.
• Assist GM and Training Team to train new employees and ensure recipes and training are followed.
• Open and close the location safely (Key holder) and ensure store cleanliness at all times.
• Handle minor customer issues with positive, solution-focused responses.
• Lead initiatives with operations and marketing to increase foot traffic and profitability.

Skills

Customer service

Hospitality

Coffee knowledge

Team leadership

Communication

Job description

Blank Street is seeking a Shift Leader in London to craft high-quality coffee and deliver exceptional customer experiences. You will work alongside a team to ensure flawless execution, set a positive tone, and help drive daily sales and local impact.

You will support the GM and Training Team to onboard new staff, supervise operations, and maintain brand standards. This is a first-location opportunity to shape culture, service, and community connections in the neighbourhood.