Cafe Shift Leader: Team Coach & Coffee Craft

United States Digital Space LLC; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

Blank Street is seeking a Shift Leader to join our team and help deliver high-quality coffee and customer experiences. You will lead a small team, train new staff, and partner with the GM to drive store performance in a fast-paced cafe setting.

You will be responsible for opening/closing, maintaining standards, and handling customer issues with a positive, can-do attitude. This role requires availability for 35 hours/week, including peak days (Fri–Sun) and early mornings.

Qualifications

• Experience in customer service or hospitality.
• Full-time availability: 35 hours/week, 5 days incl. peak days Fri-Sun.
• Able to work 6:30 am–9:00 pm.
• Authorized to work in the UK.

Responsibilities

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive.
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift.
• Positive and solution-focused handling of any minor customer issue.
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store.

Skills

Customer service

Hospitality experience

Team leadership

UK work authorization

Job description

Blank Street is seeking a Shift Leader to join our team and help deliver high-quality coffee and customer experiences. You will lead a small team, train new staff, and partner with the GM to drive store performance in a fast-paced cafe setting.

You will be responsible for opening/closing, maintaining standards, and handling customer issues with a positive, can-do attitude. This role requires availability for 35 hours/week, including peak days (Fri–Sun) and early mornings.