Shift Leader: Café Coach Driving Growth & Service

Blank Street; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Blank Street is looking for a Shift Leader in Greater London to guide a cafe team with energy, warmth, and a customer-first attitude. You will support the GM and Training Team, ensuring recipes are followed and staff maintain a positive, welcoming atmosphere.

You will lead coffee preparation, staff training, opening/closing routines, and handling customer issues while driving foot traffic and sales. Availability aligns with 35 hours/week and peak weekend shifts.

Qualifications

• Experience in customer service or hospitality.
• Availability that meets cafe needs.
• Full Time: 35 hours per week, 5 days, with 2 peak days (Fri–Sun).
• Availability 6:30 am–9:00 pm.
• Authorised to work in the UK.
• Internal candidate: 3 months with Blank Street as Shift Lead.

Responsibilities

• Craft beautiful coffee and serve customers with energy and warmth.
• Train new employees to follow recipes and ensure correct uniform and vibes.
• Open and close the location safely and manage store cleaning routines.
• Handle minor customer issues with a positive, solutions-focused approach.
• Lead initiatives with operations/marketing to boost foot traffic, sales, and loyalty.

Skills

Cafe culture

Coffee knowledge

Decision making

Interpersonal skills

Customer connections

Fast-paced

Brand ambassador

Job description

Blank Street is looking for a Shift Leader in Greater London to guide a cafe team with energy, warmth, and a customer-first attitude. You will support the GM and Training Team, ensuring recipes are followed and staff maintain a positive, welcoming atmosphere.

You will lead coffee preparation, staff training, opening/closing routines, and handling customer issues while driving foot traffic and sales. Availability aligns with 35 hours/week and peak weekend shifts.