Cafe Shift Leader: Lead, Train & Deliver Great Coffee

Blank Street, Inc.; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

At Blank Street, Inc. in Greater London, we are looking for a passionate Shift Leader who excels in customer service and thrives in a collaborative team environment. You will play a pivotal role in delivering quality products and creating memorable experiences for our customers.

Your responsibilities will include crafting coffee products, training new employees, and leading initiatives to drive sales. This position requires a strong knowledge of coffee, excellent decision-making skills, and the ability to work in a fast-paced environment.

Qualifications

• Experience in the customer service or hospitality industry.
• Must be authorized to work in the UK.
• Availability for full-time, including weekends and holidays.

Responsibilities

• Craft coffee products and serve customers with warmth and empathy.
• Support training of new employees and ensure adherence to recipes.
• Open and close the location safely and responsibly.
• Handle minor customer issues positively and effectively.
• Lead initiatives to increase foot traffic and develop a loyal customer base.

Skills

Customer service experience

Strong knowledge of coffee

Strong decision-making and multi-tasking skills

Interpersonal communication skills

Job description

At Blank Street, Inc. in Greater London, we are looking for a passionate Shift Leader who excels in customer service and thrives in a collaborative team environment. You will play a pivotal role in delivering quality products and creating memorable experiences for our customers.

Your responsibilities will include crafting coffee products, training new employees, and leading initiatives to drive sales. This position requires a strong knowledge of coffee, excellent decision-making skills, and the ability to work in a fast-paced environment.