Shift Leader: Café Lead & Team Trainer

Blank Street, Inc.; St Andrews; Remote; GBP 24,000 - 30,000; Full time

Job summary

Blank Street, Inc. is looking for a Shift Leader to coach a small team, deliver excellent service, and ensure quality coffee. You’ll work with the General Manager to implement store initiatives and set the tone for a welcoming neighbourhood cafe.

As one of the first staff in this location, you’ll influence daily operations, scheduling, and training while maintaining recipes and a clean, safe environment. Your energy will help grow foot traffic and customer loyalty.

Qualifications

• Experience in customer service or hospitality.
• Availability that meets cafe needs.
• Full Time: 35 hours per week, 5 days of availability, 2 peak days.
• Availability to work 6:30 am–9:00 pm.
• Weekend and holiday availability preferred.
• You must be authorised to work in the UK.

Responsibilities

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
• Support GM and Training Team to train new employees, ensuring recipes, training, and uniforms are followed.
• Open and close the location safely and responsibly (Key holder) and manage store cleanliness throughout shift.
• Handle minor customer issues with positive, solution-focused approach.
• Lead initiatives with operations and marketing to increase foot traffic, new customers, daily sales, and profitability.

Job description

Blank Street, Inc. is looking for a Shift Leader to coach a small team, deliver excellent service, and ensure quality coffee. You’ll work with the General Manager to implement store initiatives and set the tone for a welcoming neighbourhood cafe.

As one of the first staff in this location, you’ll influence daily operations, scheduling, and training while maintaining recipes and a clean, safe environment. Your energy will help grow foot traffic and customer loyalty.