Cafe Shift Leader: Lead, Train & Drive Local Growth

Blank Street; Manchester; On-site; GBP 23,000 - 29,000; Full time

Job summary

Blank Street in Manchester is seeking a Shift Leader to guide a cafe team, ensuring high‑quality coffee and exceptional service in a fast‑paced environment.

You will work closely with the General Manager and Training Team to train new staff, uphold recipes and brand standards, and supervise opening/closing duties. Build customer connections to grow foot traffic and sales in the neighbourhood.

Qualifications

• Experience in the customer service or hospitality industry.
• Availability that meets the needs of our cafes.
• Full Time: 35 hours per week, 5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)
• Availability to work between 6:30 am and 9:00 pm
• Weekend and holiday availability preferred
• You must be authorised to work in the UK

Responsibilities

• Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy
• Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipes and training for menu items and processes and that they are in the correct uniform, are upbeat and vibes are positive
• Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift
• Positive and solution‑focused handling of any minor customer issue
• At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighbourhood customer base for your store

Skills

Cafe culture

People skills

Coffee knowledge

Decision making

Interpersonal communication

Fast-paced

Job description

Blank Street in Manchester is seeking a Shift Leader to guide a cafe team, ensuring high‑quality coffee and exceptional service in a fast‑paced environment.

You will work closely with the General Manager and Training Team to train new staff, uphold recipes and brand standards, and supervise opening/closing duties. Build customer connections to grow foot traffic and sales in the neighbourhood.