Shift Lead: Coffee Craft & Team Coach

Blank Street, Inc.; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Blank Street in London is seeking a Shift Leader to run a fast-paced cafe with a hands-on, player-coach approach. You will lead a small team, ensure excellent coffee and service, and help set the tone in a new neighbourhood.

You will work closely with the GM and Training Team to onboard staff, follow recipes, and maintain clean, efficient conditions. Expect early mornings and late evenings, five days a week, with two peak days.

Qualifications

• Experience in customer service or hospitality.
• Full-time availability: 35 hours/week, 5 days, 2 peak days.
• UK work authorization.
• Availability 6:00–21:00, weekends/holidays.

Responsibilities

• Craft beautiful coffee and serve customers with warmth.
• Train new employees with recipes and processes.
• Open/close the location safely and manage cleanliness.
• Handle customer issues positively and find solutions.
• Lead store initiatives with operations/marketing to increase foot traffic and sales.

Skills

People leadership

Customer service

Coffee knowledge

Multitasking

Interpersonal skills

Brand ambassador

Fast-paced environment

Job description

Blank Street in London is seeking a Shift Leader to run a fast-paced cafe with a hands-on, player-coach approach. You will lead a small team, ensure excellent coffee and service, and help set the tone in a new neighbourhood.

You will work closely with the GM and Training Team to onboard staff, follow recipes, and maintain clean, efficient conditions. Expect early mornings and late evenings, five days a week, with two peak days.