Cafe Shift Leader: Lead, Train & Deliver Exceptional Service

Blank Street, Inc.; Greater London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A premier food and beverage brand in Greater London is looking for a Shift Leader who excels in customer service and team collaboration. You'll be responsible for crafting quality coffee products, training new employees, and ensuring exceptional customer experiences. A passion for cafe culture and strong decision-making abilities are crucial for this role, alongside a flexible availability of 35 hours per week, including weekends. This is your chance to create lasting connections in your neighborhood while helping drive sales and performance.

Qualifications

• Experience in the customer service or hospitality industry.
• Availability to work 35 hours per week including peak days.
• Authorized to work in the UK.

Responsibilities

• Deliver beautiful coffee products and exceptional service to customers.
• Support training of new employees and ensure adherence to quality standards.
• Open and close the location safely and responsibly.
• Handle minor customer issues positively and solution-focused.
• Lead initiatives with operations and marketing to increase store performance.

Skills

Customer service excellence

Strong interpersonal communication

Multi-tasking skills

Knowledge of coffee and equipment

Decision-making

Job description

A premier food and beverage brand in Greater London is looking for a Shift Leader who excels in customer service and team collaboration. You'll be responsible for crafting quality coffee products, training new employees, and ensuring exceptional customer experiences. A passion for cafe culture and strong decision-making abilities are crucial for this role, alongside a flexible availability of 35 hours per week, including weekends. This is your chance to create lasting connections in your neighborhood while helping drive sales and performance.