Shift Leader – Bar Service Champion & Team Coach

Greene King; Kilsby; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

33% discount on Greene King brands

15% discount for family and loved ones

Free employee assistance programme

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% discount at Greene King Inns and酒店

Refer a friend bonus up to £1,500

Wagestream – access wages before pay

Retail discounts with partners

Job summary

Greene King is seeking a Team Leader to drive high standards during busy shifts and ensure exceptional customer service. You will support the management team, coordinate staff, and keep the bar safe and compliant while delivering memorable experiences for guests.

This role emphasizes hands-on leadership, quick decision-making, and teamwork. A competitive salary and benefits package accompany the opportunity to grow within a well-known pub group.

Qualifications

• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Job description

Greene King is seeking a Team Leader to drive high standards during busy shifts and ensure exceptional customer service. You will support the management team, coordinate staff, and keep the bar safe and compliant while delivering memorable experiences for guests.

This role emphasizes hands-on leadership, quick decision-making, and teamwork. A competitive salary and benefits package accompany the opportunity to grow within a well-known pub group.