Shift Leader — Bar & Service Excellence

Greene King; Hinckley; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Pension contribution

Career development/training

Brand discounts

Employee assistance programme

Maternity & paternity policies

Menopause friendly employer

Hotel discounts (Greene King Inns)

Job summary

Flaming Grill in Hinckley is seeking a proactive Team Leader to guide the shift, support the team and keep service running smoothly. You will model excellent guest service, manage operations during busy periods, and ensure the bar remains safe and welcoming for all guests.

Join a lively pub environment with real opportunities for development, competitive benefits, and a strong team culture focused on delivering great dining and drinking experiences.

Qualifications

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Responsibilities

• Lead the team during shifts to ensure smooth service and high standards.
• Maintain a welcoming atmosphere and resolve customer queries efficiently.
• Support management by stepping in during busy periods and at handovers.

Skills

Customer service

Team leadership

Shift coordination

Safety & compliance

Communication

Job description

Flaming Grill in Hinckley is seeking a proactive Team Leader to guide the shift, support the team and keep service running smoothly. You will model excellent guest service, manage operations during busy periods, and ensure the bar remains safe and welcoming for all guests.

Join a lively pub environment with real opportunities for development, competitive benefits, and a strong team culture focused on delivering great dining and drinking experiences.