Shift Leader – Bar & Customer Experience

greene king; Aberdeen City; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Discounts on all brands (33% for staff

15% discount for loved ones

Pension contributions

Free employee assistance program

Maternity/paternity policies

Wagestream access

Retail discounts (up to 30% at Superdr

Job summary

Greene King's Farmhouse Inns is looking for a Team Leader to supervise shifts, lead by example, and ensure the team has everything they need for a smooth shift. You’ll open and close the business, maintain high standards, and keep customers happy while supporting management during busy periods.

This role offers potential career progression within Greene King’s apprenticeship framework and a supportive team culture.

Qualifications

• Lead by example to ensure the shift runs smoothly and standards are maintained.
• Open and close the business and support the management team.
• Provide a heartfelt and memorable guest experience with every visit.
• Keep the bar safe, legal, and clean, handling issues promptly and safely.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Shift planning

Problem solving

Job description

Greene King's Farmhouse Inns is looking for a Team Leader to supervise shifts, lead by example, and ensure the team has everything they need for a smooth shift. You’ll open and close the business, maintain high standards, and keep customers happy while supporting management during busy periods.

This role offers potential career progression within Greene King’s apprenticeship framework and a supportive team culture.