Shift Leader: Customer Experience & Team Coach

Greene King; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Staff discounts 33%

Family discounts 15%

Employee assistance program

Inns/hotels discount 50%

Refer a friend bonus

Wagestream wage access

Retail discounts

Job summary

Greene King in Manchester is seeking a Team Leader to ensure the shift runs smoothly and the team has everything they need. You will lead by example, maintaining high standards to keep customers happy and create a welcoming atmosphere.

You will deputise for the management team, coordinate during busy shifts, and ensure the bar area is safe, legal and clean. This role offers career development across Greene King brands and a range of staff benefits.

Qualifications

• Previous supervisory experience in hospitality or pub environment.
• Strong interpersonal skills and the ability to motivate a team.
• Commitment to service quality and customer satisfaction.

Responsibilities

• Lead by example to ensure the shift runs smoothly.
• Maintain high standards and keep customers happy.
• Coordinate team tasks and handle issues during busy periods.
• Ensure the bar area is safe, legal and clean.

Skills

Team leadership

Customer service

Shift coordination

Problem solving

Job description

Greene King in Manchester is seeking a Team Leader to ensure the shift runs smoothly and the team has everything they need. You will lead by example, maintaining high standards to keep customers happy and create a welcoming atmosphere.

You will deputise for the management team, coordinate during busy shifts, and ensure the bar area is safe, legal and clean. This role offers career development across Greene King brands and a range of staff benefits.