Shift Leader: Deliver Memorable Guest Service

greene king; Annitsford; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Career development across brands

Staff discounts 33%/15%

Employee assistance program

Maternity/Paternity policies

Menopause friendly employer

Inns and hotels discounts 50%/25%

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader for Farmhouse Inns in the United Kingdom. You will lead by example, ensuring the shift runs smoothly, the team stays on top of standards, and customers remain happy.

The role emphasizes providing memorable customer experiences and maintaining a safe, compliant bar environment. You’ll be deputising for management, coordinating the team during busy periods, and upholding high service levels.

Qualifications

• Provide customers with a heartfelt and memorable experience every visit.
• Deputise for the management team and resolve issues in their absence.
• Help organise and coordinate the team during a busy shift, ensuring smooth operations.
• Make sure the bar is always safe, legal, and clean, with issues dealt with quickly and safely.

Responsibilities

• Lead by example to ensure shifts run like clockwork and standards are high.
• Support the team to deliver exceptional service and great customer experiences.
• Maintain a safe, compliant bar environment and address any problems promptly.

Skills

Team leadership

Customer service

Communication

English proficiency

Job description

Greene King is seeking a Team Leader for Farmhouse Inns in the United Kingdom. You will lead by example, ensuring the shift runs smoothly, the team stays on top of standards, and customers remain happy.

The role emphasizes providing memorable customer experiences and maintaining a safe, compliant bar environment. You’ll be deputising for management, coordinating the team during busy periods, and upholding high service levels.