Shift Leader

K&Z Holdings - Pret A Manger; Staines-upon-Thames; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading food and beverage company seeks a Shift Leader in Staines-upon-Thames. This role involves coaching the team to ensure high service and food quality standards while managing day-to-day operations in the shop. The ideal candidate will have experience in a restaurant environment and be able to lead with a focus on customer satisfaction and team performance. Applicants must reside in the UK or have the right to work here. This is a full-time position.

Qualifications

• Experience in a restaurant environment is essential.
• Ability to manage and train team members effectively.
• Understanding of food safety and health standards.

Responsibilities

• Support and coach the team for optimal performance.
• Lead and ensure the delivery of high service standards.
• Ensure food quality and safety standards are followed.
• Maintain shop cleanliness and equipment safety.
• Maximize sales and manage stock control effectively.

Skills

Restaurant Experience

Food Service

Customer Service

Leadership Experience

Shift Management

Food Safety Experience

Job description

Pret A Manger - Shift Leader

THE RIGHT PRET PEOPLE

• Support and coach the team to ensure they reach their potential in both the shop and kitchen
• Support the training pathways to ensure training happens on time
• Lead by example and be hands‑on when required
• Assign duties amongst team members to match individual productivity rates skill sets and current responsibilities
• Coach the team for good performance by offering good regular feedback and praises

AMAZING SERVICE

• Lead the Speed of Service principles
• To ensure the team consistently follows the 6 Key Points of Service
• Follow the MBWA principles
• Empower the team to deliver engaging Joy of Pret activities
• Role model the 3Bs and empower the team to Be Kind Be Honest Be Generous
• Ensure the Coffee Calling System is followed efficiently
• To ensure all Marketplace orders are prepared promptly and accurately

DELICIOUS FOOD AND DRINK

• To ensure the team consistently delivers delicious food by following the 6 Key Points of Production
• To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled
• To always follow the Production Principles putting customers needs first and never compromising on quality or freshness
• Ensure How to Cards are used and followed consistently to deliver Pret standards
• Ensure Line Checks are carried out successfully and any improvement needs actioned
• To ensure no Made to Sell (MTS) rejects are on display in our Langars
• To continually develop the teams knowledge about the quality of our food and coffee
• To ensure our Barista Prepared Drinks are made by trained employees consistently and to the highest standard

WELL-LOVED SHOP

• To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers
• To ensure that all safety checks are correctly monitored and recorded
• To take corrective action immediately on issues that affect customers the team or sales
• To ensure the shop is clean safe and the equipment is always well maintained
• To follow the Managing by Walking Around (MBWA) principles proactively monitoring Pret Standards and seeing the shop through the customers eyes
• To demonstrate due diligence and report and elevate any quality issues

SHOP PROFITABILITY

• To maximise sales labour efficiency and profit through the support of the Big 4 (Forecasting Rota Ordering& Production)
• Carry out ordering accurately and in line with the business needs
• Lead monitor and follow up on Mystery Shopper requirements
• To ensure good stock control by following the 7 Steps of Unaccounted
• To ensure Prets Financial Standards are always followed to minimise risks and ensure team safety
• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales

GROWING SALES

• To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales
• Support the execution of successful food launches
• Encourage clear and engaging communication between the kitchen and FOH to ensure business needs are met
• To support Marketplace opportunities

This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.

Key Skills

Restaurant Experience, Food Service, Inventory Control, Customer Service, Employee Evaluation, Food Safety Experience, Math, Shift Management, Food Processing, Leadership Experience, P&L Management, Supervising Experience

Employment Type: Full Time

Experience: years

Vacancy: 1