Shift Leader

Caffe Nero; Redditch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading coffee chain in Redditch is seeking a Shift Leader to support store operations and ensure excellent customer service. You will lead a team, deliver top-quality coffee and food, and enjoy extensive training. The role offers a starter rate of £12.26 per hour, growing with service, plus great perks like unlimited free drinks and discounts on food. Energetic and customer-focused candidates are encouraged to apply.

Benefits

Brilliant training

Unlimited free handcrafted drinks

Discounts on food and drinks

Length of service recognition

Benefits platform with discounts

Qualifications

• Experience as a Supervisor or Team Leader is preferred.
• Great attitude and energy are essential.
• Love for interacting with customers.

Responsibilities

• Support in the running of the store.
• Lead the team and deliver excellent customer service.
• Ensure the best standards of coffee and food.

Skills

Customer service

Team leadership

Communication

Job description

Shift Leader

Company: Caffè Nero

Location: Redditch, Worcestershire, United Kingdom

Date Posted: 2025-11-28T03:28:17Z

Valid Through: 2026-02-26T03:28:17Z

Employment Type: FULL_TIME

Salary: N/A-N/A N/A per N/A

Description

Shift Leader at Caffè Nero

At Caffè Nero, it's our people that make us different. If you pride yourself on keeping customers happy through fantastic service, whilst learning and growing in a great team, this could be the right job for you.

As a Shift Leader, you will support in the running of the store - leading the team, giving great customer service and delivering the very best standards of coffee and food.

Ideally you will have some experience as a Supervisor or Team Leader - but if you haven't got that don't worry, we'd still love to hear from you.

What you can expect:

• Brilliant training - no experience is required!
• The opportunity to grow your career and develop personally and professionally.
• Unlimited free handmade drinks and up to 75% off food and packaged drinks when you're on shift.
• 50% off all handmade drinks and 40% off everything else when you're off shift.
• Recommend A Friend Scheme, giving you the chance to earn up to £750 if you refer new people to join the team.
• Length of service recognition.
• Access to our benefits platform, with hundreds of discounts, rewards and offers.
• Via our incentive 'Nero 90', our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if their store collectively achieves the Customer Satisfaction score.

Why choose us?

When you join us, you're joining a group of caring, supportive and friendly people - whether that's your team, the regular customers of your café or your community. At the same time as giving fantastic service you'll have loads of fun along the way - maybe a pizza night, a Caffè Nero Club party or even at the Barista of the Year event. There's something for everyone.

The starter rate for Shift Leaders in this location is £12.26 per hour, increasing to £12.41 with service.

If you have a great attitude, bags of energy and love interacting with customers then we'd love to hear from you!