Shift Lead — Store Operations & Team Coach

Marks & Spencer Plc; Enniskillen; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Unsocial hours premium

Job summary

Marks & Spencer Plc is seeking a Team Support Manager to lead the fill operation on the sales floor, coordinating resource to Serve, Sell and Fill and stepping in for the Colleague Manager when required.

You will drive productivity, ensure a clean, safe and well-presented store, and deliver a quick payment experience while modelling excellent customer service.

The role includes early morning shifts and duty for opening and closing, with occasional support for nearby stores.

Responsibilities

• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
• Allocate resource effectively to deliver a quick payment experience
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
• Coordinate the team to deliver a clean, safe and well-presented store
• Play their part in creating a great team atmosphere that is inclusive of everyone
• Role model great Customer Service
• Role model the M&S behaviours and Colleague Expectations across the store
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
• Support nearby stores if operationally required
• Responsible for being a key holder and answering call outs as required
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

Job description

Marks & Spencer Plc is seeking a Team Support Manager to lead the fill operation on the sales floor, coordinating resource to Serve, Sell and Fill and stepping in for the Colleague Manager when required.

You will drive productivity, ensure a clean, safe and well-presented store, and deliver a quick payment experience while modelling excellent customer service.

The role includes early morning shifts and duty for opening and closing, with occasional support for nearby stores.