Shift Lead — Food Service & Store Operations

Marks & Spencer Plc; Turnford; On-site; GBP 24,000 - 29,000; Full time

Job summary

Marks & Spencer Plc seeks a Team Support Manager to lead the fill operation, ensuring ready-to-trade salesfloor and a smooth store opening. You will coordinate resources, coach colleagues on One Best Way, and uphold high customer service standards while supporting the Colleague Managers.

This frontline role requires resilience and a proactive approach to delivering a great team environment and a fast, friendly checkout experience for customers.

Qualifications

• Qualified in customer service and frontline management approaches.
• Proven ability to coordinate teams and resources on a busy shop floor.
• Strong communication and coaching skills.

Responsibilities

• Lead the fill operation and drive productivity for store opening.
• Coordinate resources for daily tasks and during absence of the Colleague Manager.
• Allocate resources to ensure fast, smooth checkout experience.
• Ensure daily processes are implemented efficiently and on time.
• Team coordination to keep the store clean, safe and well-presented.
• Foster an inclusive, positive team atmosphere and model customer service.
• Demonstrate M&S behaviours and colleague expectations across the store.
• Support Colleague Managers with observations and recognition of performance.
• Assist nearby stores as needed for operational continuity.
• Act as a key holder and respond to call-outs as required.
• Handle opening/closing tasks including cash handling and building controls.

Skills

Leadership

Customer Service

Team Coordination

Store Operations

Job description

Marks & Spencer Plc seeks a Team Support Manager to lead the fill operation, ensuring ready-to-trade salesfloor and a smooth store opening. You will coordinate resources, coach colleagues on One Best Way, and uphold high customer service standards while supporting the Colleague Managers.

This frontline role requires resilience and a proactive approach to delivering a great team environment and a fast, friendly checkout experience for customers.