Shift Lead — Customer Experience & Store Safety

B&Q; Telford; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Pension plan

ShareSave

6.6 weeks holiday

Payroll giving

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Job summary

B&Q Telford is seeking a Shift Lead to oversee daily store operations, ensure customer service excellence and a safe shopping environment. You will lead your shift, deploy colleagues, and act as the first point of contact for customers and staff, driving smooth execution of tasks and policies.

You'll work within early to late shifts (6am–10pm) as part of a team, with a focus on putting customers first, maintaining standards, and supporting colleagues to deliver a great in-store experience.

Qualifications

• Passionate about customers and doing the right thing for them.
• Like to have a global view and not be constrained to specific areas of the store.
• Safety conscious and use an eye for detail to spot compliance opportunities.
• Enjoy interacting with colleagues and working in a team.
• Like to bring energy to each day and motivate those around you.
• Confident to have autonomy and trust to make decisions for the customer at pace.

Responsibilities

• Be the heartbeat of the store day-to-day and ensure operations are running smoothly.
• Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
• Be the first point of contact for customers and colleagues.
• Make sure our stores are safe at all times.

Skills

Customer service

Team player

Safety conscious

Autonomy

Decisive under pressure

Energy and motivation

Job description

B&Q Telford is seeking a Shift Lead to oversee daily store operations, ensure customer service excellence and a safe shopping environment. You will lead your shift, deploy colleagues, and act as the first point of contact for customers and staff, driving smooth execution of tasks and policies.

You'll work within early to late shifts (6am–10pm) as part of a team, with a focus on putting customers first, maintaining standards, and supporting colleagues to deliver a great in-store experience.