Shift Lead - Flexible Hours, Inclusive Team, Growth

Tesco; Southampton; On-site; GBP 21,000 - 23,000; Full time

Job summary

Tesco is seeking a Shift Lead to guide store teams and ensure outstanding customer service in a fast-paced retail environment. You will be the go-to person for daily store operations and support customer experience across departments.

The role emphasizes leadership, communication, and inclusive team building, with a focus on adapting to store needs and delivering great service every day.

Qualifications

• Must be over 18 years old.
• Experience in a team lead or management role in fast-paced retail.
• Strong role model with a passion for great service.
• Ability to build positive, lasting relationships for an inclusive team.
• Clear communicator who keeps the team well informed.

Responsibilities

• Leading the team to deliver a great in-store customer experience.
• Work across all areas of the store and with colleagues for day-to-day queries.
• Build positive, inclusive relationships to help colleagues perform at their best.
• Confidently lead the store in the Manager’s absence.
• Make balanced, flexible decisions and adapt to change.
• Coach colleagues, give feedback and role-model great service.
• Stay curious and seek opportunities to serve customers and communities.

Skills

Team leadership

Communication skills

Customer service

Adaptability

Job description

Tesco is seeking a Shift Lead to guide store teams and ensure outstanding customer service in a fast-paced retail environment. You will be the go-to person for daily store operations and support customer experience across departments.

The role emphasizes leadership, communication, and inclusive team building, with a focus on adapting to store needs and delivering great service every day.