Shift Lead - Retail Customer Experience

JDSports; Truro; On-site; GBP 21,000 - 26,000; Full time

Job summary

JDSports in the United Kingdom seeks a Supervisor to support the shop floor and uphold high service standards. You will help colleagues across shifts, assist with opening/closing, till operations and ensure brand presentation is maintained.

The role requires supervisory experience, strong communication, and a keen eye for detail with a customer-focused approach to delivery and store performance.

Qualifications

• Experience supervising teams in fast-paced retail environments.
• Ability to guide colleagues on the shop floor.
• Maintains high service, presentation, and store standards.
• Promotes company values and behaviours.

Responsibilities

• Deliver excellent customer service by supporting customers and resolving queries.
• Monitor service levels and assist with product placement.
• Maintain visual and operational standards on the shop floor.
• Assist with opening/closing and till operations.

Skills

Supervisory experience

Strong communication

Attention to detail

Customer service orientation

Job description

JDSports in the United Kingdom seeks a Supervisor to support the shop floor and uphold high service standards. You will help colleagues across shifts, assist with opening/closing, till operations and ensure brand presentation is maintained.

The role requires supervisory experience, strong communication, and a keen eye for detail with a customer-focused approach to delivery and store performance.