Retail Floor Lead — Customer Service & Merchandising

JDSports; Dover; On-site; GBP 21,000 - 26,000; Full time

Job summary

JDSports in the United Kingdom is seeking a Store Supervisor to help run the shop floor and uphold high service standards. You will support colleagues during shifts, maintain presentation, and assist with daily store operations as directed by Store Management.

The role focuses on delivering excellent customer service, monitoring service levels, and promoting the full product range while maintaining visual standards across the store.

Qualifications

• Previous supervisory or team-leader experience in fast-paced retail or customer-facing environments.

Responsibilities

• Deliver excellent customer service by supporting customers, resolving queries, and ensuring team presentation meets brand expectations.
• Support sales performance by monitoring service levels, using in-store devices to offer the full product range, and assisting with effective product placement.
• Maintain strong visual and operational standards by keeping the shop floor clean, organised, and aligned with brand standards and company expectations.
• Assist with daily operational duties including opening and closing procedures, cashing up, and supporting accurate till operations.

Skills

Supervisory experience

Retail knowledge

Communication skills

Attention to detail

Product awareness

Job description

JDSports in the United Kingdom is seeking a Store Supervisor to help run the shop floor and uphold high service standards. You will support colleagues during shifts, maintain presentation, and assist with daily store operations as directed by Store Management.

The role focuses on delivering excellent customer service, monitoring service levels, and promoting the full product range while maintaining visual standards across the store.