Shift Lead: Inspire a Fast, Customer‑First Team

Greggs plc; Ealing; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Colleague discount up to 50%

Free hot drinks on shift

Job summary

Greggs plc is seeking a proactive Shift Manager to lead the shop when the Manager isn’t present. You’ll inspire the team, ensure smooth service across in-store, delivery, Click + Collect and drive-thru, and help create a brilliant customer experience.

In this role you’ll prepare products, maintain displays, and lead by example with fast, friendly service. If you’ve supervised teams in a customer-focused environment, we want to hear from you.

Qualifications

• Previous team supervisory experience in a customer-focused environment.
• Ability to lead by example and motivate a team to deliver excellent service.

Responsibilities

• Inspire the team to deliver excellent results and maintain shop standards.
• Lead by example and serve customers in a fast and friendly manner.
• Prepare products, including sandwiches and oven management.
• Keep displays fully stocked with a wide range of options.
• Ensure shop is clean, tidy and presentable.
• Demonstrate reliable leadership with a passion for customer service.

Skills

Leadership

Customer service

Team supervision

Job description

Greggs plc is seeking a proactive Shift Manager to lead the shop when the Manager isn’t present. You’ll inspire the team, ensure smooth service across in-store, delivery, Click + Collect and drive-thru, and help create a brilliant customer experience.

In this role you’ll prepare products, maintain displays, and lead by example with fast, friendly service. If you’ve supervised teams in a customer-focused environment, we want to hear from you.