Shift Lead: Inspire Fast, Friendly Customer Experience

Greggs plc; Buxton; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Colleague discount (up to 50%)

Free hot drinks

Paid breaks

Profit share 10% of profits

Health & wellbeing app

Holiday entitlement grows with career

Pension with employer match up to 7%

Employee assistance app

Long service awards

Savings/discounts for shopping

Job summary

Greggs plc is hiring a Shift Manager to lead day-to-day shop operations and support the store when the Manager is away. You’ll inspire, train and manage the team, ensuring customers receive fast, friendly service and excellent product quality.

You will oversee shifts, drive sales, maintain displays, and uphold brand standards across in-store and online ordering channels. A focus on teamwork, inclusivity, and delivering great customer experiences is essential.

Qualifications

• Strong leadership and people-management skills.
• Passion for delivering exceptional customer service.
• Ability to motivate and develop a diverse shop team.

Responsibilities

• Inspire the team to deliver excellent results and uphold Greggs standards.
• Lead by example by serving customers quickly and friendly.
• Prepare products, including sandwiches and ovens management.
• Ensure displays are fully stocked and well presented at all times.
• Keep the shop clean, tidy and welcoming for customers.

Skills

Leadership

Customer service

Team motivation

Job description

Greggs plc is hiring a Shift Manager to lead day-to-day shop operations and support the store when the Manager is away. You’ll inspire, train and manage the team, ensuring customers receive fast, friendly service and excellent product quality.

You will oversee shifts, drive sales, maintain displays, and uphold brand standards across in-store and online ordering channels. A focus on teamwork, inclusivity, and delivering great customer experiences is essential.