Shift Lead - Greenford Simply Food

Marks and Spencer plc (UK); City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in the UK is seeking a Shift Lead for their Foods section. This role involves championing customer service, leading colleagues, and utilizing digital tools to enhance the shopping experience. Ideal candidates will possess strong leadership and communication skills, with a passion for customer satisfaction. Flexibility and teamwork are essential for success in this role.

Qualifications

• Passionate about M&S Food products and excellent customer service.
• Able to adapt to a changing retail environment.
• Strong team player and effective communicator.

Responsibilities

• Duty manage in absence of the next level Leader.
• Champion new ways of working within stores.
• Lead colleagues in delivering customer-first priorities.
• Plan and allocate tasks across the store.
• Drive on-the-job productivity.

Skills

Customer service

Team leadership

Digital confidence

Coaching

Flexibility

Job description

Overview

Join our team at M&S as a Shift Lead in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers. You'll be a brand ambassador who's ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us. Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them. Being a team player is crucial. You\'ll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community. Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Responsibilities

• Duty Manage in the absence of the next level Leader when required
• Champion new ways of working within stores through an open mindset and positive attitude
• Lead colleagues in delivery of task prioritising customer first
• Plan, allocate and follow through on delivery of task to a consistent standard across the store
• Drive on the job productivity
• Support colleagues through coaching and feedback
• Use MI to take action to drive performance
• Help maintain a safe and legal environment for colleagues and customers
• Support the delivery of an inspirational, improved and consistent visual customer journey instore which inspires our customers to shop and buy more often

Key Accountabilities

• Delivers great standards and service by putting the customer first
• Acts on customer feedback to deliver improvement
• Ensures the delivery of brilliant basics
• Coach the team to deliver excellent standards of product presentation
• Supports the delivery of plan A
• Provides regular and timely feedback to line manager to support colleague performance
• Supports with the training and coaching of colleagues maximising digital tools and channels
• Identifies colleagues for recognition and celebrate success within the store
• Provides feedback to BIG to improve colleague experience
• Supports the Team Manager with the delivery of store selling and cost targets by utilising MI to identify opportunities and take action
• Role models new ways of working through the use of digital tools
• Allocates resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
• Delivers operational excellence ensuring all processes and tasks are delivered in line with business expectation
• Maintains a safe and legal store environment
• Supports visual merchandising updates across all launches, events and campaigns

Key Capabilities

• Understands how M&S operates, its strategy, future and the role they play
• Effectively manages own reactions and responses around change
• Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking
• Sets performance objectives for self in conjunction with line manager and in line with business plans
• Takes accountability for planning and managing own work efficiently to ensure objectives are met
• Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs
• Builds positive relationships by being a good listener and getting to know people by establishing a connection
• In control of their own reactions and considers how to share their perspective to create better reaction for team

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG