Shift Lead — Frontline Ops & Store Opening

Marks & Spencer Plc; Epsom; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Unsocial premium £3 p/h (22:00–06:00)

Job summary

Marks & Spencer Plc in the United Kingdom seeks a Team Support Manager to lead the fill operation and ensure a shop floor ready to trade. You will coordinate shift resources and support the Colleague Manager in store opening and closing tasks.

This role requires early starts, weekend work, and a proactive approach to customer service. You will role model M&S behaviours, drive productivity, and help maintain safe, well-presented stores.

Qualifications

• Experience in retail operations and floor leadership.
• Strong customer service and communication skills.
• Willingness to work early mornings and weekends.

Responsibilities

• Lead the fill operation to ensure the salesfloor is ready to trade.
• Coordinate resources to perform daily operational tasks.
• Coach colleagues on best methods and drive productivity.
• Ensure a clean, safe, and well-presented store.
• Model excellent customer service.

Job description

Marks & Spencer Plc in the United Kingdom seeks a Team Support Manager to lead the fill operation and ensure a shop floor ready to trade. You will coordinate shift resources and support the Colleague Manager in store opening and closing tasks.

This role requires early starts, weekend work, and a proactive approach to customer service. You will role model M&S behaviours, drive productivity, and help maintain safe, well-presented stores.