Shift Lead - Store Operations & Customer Service

Marks & Spencer Plc; Chester; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom seeks a Team Support Manager/Shift Lead to oversee the fill operation and coordinate resources across a busy sales floor. You will lead the team in the absence of the Colleague Manager and ensure smooth, safe openings and daily processes.

You will model excellent customer service and M&S behaviours, while supporting nearby stores when required and acting as a key holder for opening and closing procedures.

Qualifications

• Must be 18 years of age or older.

Responsibilities

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role model great Customer Service.
• Role model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Responsible for being a key holder and answering call outs as required.
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
• This is a frontline role, not for the flat-hard-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.

Job description

Marks & Spencer Plc in the United Kingdom seeks a Team Support Manager/Shift Lead to oversee the fill operation and coordinate resources across a busy sales floor. You will lead the team in the absence of the Colleague Manager and ensure smooth, safe openings and daily processes.

You will model excellent customer service and M&S behaviours, while supporting nearby stores when required and acting as a key holder for opening and closing procedures.